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One member in our league is receiving an error

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(@turboindy)
Posts: 9
Active Member
Topic starter
 

Simsync seems to be working fine for everyone with this exception,

01.03.2015 12:20:15.256 <<< ScanAndCompare
01.03.2015 12:20:15.258 >>> OpenPreview
01.03.2015 12:20:15.258 Open
01.03.2015 12:20:17.306 <<< OpenPreview
01.03.2015 12:20:17.314 >>> SyncFiles
01.03.2015 12:20:17.314 Files to sync: 212
01.03.2015 12:20:17.314 >>> GetSyncStatus
01.03.2015 12:20:17.664 GetUrlResponse(/sync_check.php) answered within: 0.350s
01.03.2015 12:20:17.664 GetUrlResponse sends 0 B within: 0.35s >> 0 B/s
01.03.2015 12:20:17.671 <<< SyncFiles
01.03.2015 12:20:17.671 Error: The sync-server answered: No content!
May be that there are no series defined or not indexed correctly.
Please inform your league-administration.
01.03.2015 12:20:17.683 <<< SyncFiles
01.03.2015 12:20:17.684 <<< Sync
01.03.2015 12:20:17.684 Error: User cancelled
01.03.2015 12:20:17.699 Synchronisation stopped

any thoughts on how to fix this error?

EDIT

I've have tried deleting all Simsync content and reinstalling a new install, tried a different rfactor install, and also tried turning off windows firewall.

 
Posted : 01/03/2015 10:33 pm
Achim Ennenbach
(@achim)
Posts: 3797
SimSync PRO Developer Admin
 

I need a full debug log to check. If you don't want to upload it here in the forum, send it by email to achim@simsync.de.
i also need to know which league is used.

 
Posted : 01/03/2015 11:23 pm
(@turboindy)
Posts: 9
Active Member
Topic starter
 

I'll get you the debug log as soon as i can the league is Racinnexus.co, thanks for the reply.

 
Posted : 02/03/2015 4:50 am
(@turboindy)
Posts: 9
Active Member
Topic starter
 

here is the debug log, cant seem to get the email link to work.

https://onedrive.live.com/redir?resid=868634388712B1F9!200604&authkey=!ALIpENTyGatJMl8&ithint=file%2clog

 
Posted : 07/03/2015 10:58 pm
(@turboindy)
Posts: 9
Active Member
Topic starter
 

The issue still isn't resolved tried everything I could think of on my end.

 
Posted : 27/03/2015 11:53 pm
Achim Ennenbach
(@achim)
Posts: 3797
SimSync PRO Developer Admin
 

I'm really sorry... i totally forgot you.

Do you know (or could you ask) if the guys have a second SimSyncPro*.ini in the folder? So are they able to select the ini within SimSync PRO?
Another question... could you upload a "fresh" debug.log, please? Just to make sure that it's still the same issue.

You probably already tried using a different connection type (like FTP Active or HTTP)?

 
Posted : 28/03/2015 1:49 pm
(@turboindy)
Posts: 9
Active Member
Topic starter
 

Hi Achim,

Sorry for the late reply but we were able to find the cause to the issue as some malware setup a proxy in his chrome browser so it was unable to communicate through the right port.

 
Posted : 07/04/2015 6:11 pm
Achim Ennenbach
(@achim)
Posts: 3797
SimSync PRO Developer Admin
 

Thanks for your reply. Yeah this fuc*in malware sh*t is getting worser and worser.
Had a similar issue here a few weeks ago also with Chrome. Looks like he is or was kind of vulnerable for such things...

 
Posted : 09/04/2015 11:27 am